Okay, I managed to get the whole phone thing straightened out...hopefully, maybe. I called Cingular yesterday, and after about half an hour of being passed around to different offices and customer service people, I finally managed to get things worked out. I found out that they did receive the package that I returned to them, but they just hadn't told their computer (which, of course, sends the bills) that the package had been received. Anyway, they corrected my account, removing the erroneous $212 charge. And then the lady tells me "Just pay the remaining $47.96 of your bill. I'll put a note on your account that your bill has been adjusted so they shouldn't turn off your service." Great, that's reassuring. Now in another month I'll probably be calling Cingular again, from the office this time, to have them reactivate my service, and who knows how long that will take. (In case you can't tell, I don't have much confidence in the company any more. They seem to have mastered the 'hassle and scam' thing, but that seems to be about it....)
Tuesday, October 10, 2006
Cingular Update
Okay, I managed to get the whole phone thing straightened out...hopefully, maybe. I called Cingular yesterday, and after about half an hour of being passed around to different offices and customer service people, I finally managed to get things worked out. I found out that they did receive the package that I returned to them, but they just hadn't told their computer (which, of course, sends the bills) that the package had been received. Anyway, they corrected my account, removing the erroneous $212 charge. And then the lady tells me "Just pay the remaining $47.96 of your bill. I'll put a note on your account that your bill has been adjusted so they shouldn't turn off your service." Great, that's reassuring. Now in another month I'll probably be calling Cingular again, from the office this time, to have them reactivate my service, and who knows how long that will take. (In case you can't tell, I don't have much confidence in the company any more. They seem to have mastered the 'hassle and scam' thing, but that seems to be about it....)
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3 comments:
You do know to keep a log of every date and time you called and who you talked to each time and what they said. Comes in very handy when you have to write that nasty letter, which you then send certified mail with return receipt. Oh, and you keep a copy of the letter and said return receipt in case they ever claim not to have received it. If that doesn't work, you send a second letter (same way), but send a copy to the Public Utility Commission of Oklahoma and on the bottom of the letter to Cingular put cc:Public Utility Commission of OK.
That usually settles is really quick, because they don't want to deal with any regulating agencies. They can't treat them the same way they treat J.Q. Public.
Have had to do this twice. Very effective!
Hope you don't have to go to drastic measures. :( lt
I got my next bill, and everything seems to have worked out okay....
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